Terms & Conditions
Welcome to Souvenirs Direct Pty Ltd Online store. The Terms and Conditions along with the Privacy, Returns and Shipping Policies, form an agreement by you the customer & Souvenirs Direct Pty Ltd regarding the use of this site.  Please read these policies before continuing your shopping experience.  Once you have agreed to our “Terms of Use” this is a legally binding agreement between you & Souvenirs Direct Pty Ltd.  By using this website you are deemed to have read & agreed to the following Terms & Conditions.
This site is created & controlled by Souvenirs Direct Pty Ltd in Melbourne Australia. As such the laws of Australia shall apply.  Souvenirs Direct Pty Ltd reserves the right to make changes to their Terms & Conditions within the boundaries of these laws.
Online shopping Platform
You agree and acknowledge that Souvenirs Direct Pty Ltd is an online shopping platform where you are able to purchase the products listed in our store subject to availability.
We only accept payments via PayPal or credit card; VISA or MASTERCARD. All goods remain the property of Souvenirs Direct Pty Ltd until full payment of the item & shipping costs are received.
The address provided for shipping must be accurate to ensure your items are delivered. Souvenirs Direct Pty Ltd does not take responsibility for incorrect information provided that may cause your purchase not to reach its destination due to an incorrect address. For full Shipping Details please read the Shipping Policies section.
Cancellation & Refund
Please read our Returns Policy in full prior to purchasing.  We will only refund you if you change your mind within 7 days of receiving your items.  We will only refund you for the cost of the items but you must return them to us in their original packaging, unused and with their original tags at your own cost.  We will refund you once we receive the items back.  If you receive a product that is faulty, please photograph the item when you receive it and email us.  We will refund both the shipping and the product cost if the product is deemed faulty on arrival.
Product information
Product information and images are as descriptive as possible to give you a good understanding of the item you are looking at.  Some variations of colour and clarity may occur depending on your device.  If you would like any further information on an item you can email or message us and we will get back to you as soon as we can.
Personal Information Confidentiality
Your personal information is collected to enable you to shop with us and receive your purchase. By using our site you consent to our website Privacy Policy. Your information will never be sold, exchanged, transferred or given to any other party. Your information is used purely to complete the transaction, maintain information if you wish to shop with us again and create an account. Please read our Privacy Policy in full.