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Shipping Policies
We ship from the Docklands, Victoria, Australia and Broadbeach, Queensland, Australia with Australia Post.
Shipping costs will vary depending on the size and weight of your purchase. This will be calculated at checkout before you confirm your purchase.
Orders placed from Eastern Australia capital city areas will arrive between 2-6 business days. Deliveries to Perth can take 5 – 10 business days. Orders for regional areas can take up to 4 -14 business days.
We offer an express option that can be selected at checkout for a greater cost. Express Post should take 1-2 days for Melbourne, Sydney and Brisbane. 1-4 days for Canberra, Hobart, Adelaide, Darwin, Perth and regional areas.
Your purchased will be shipped within 1-2 days of you completing your transaction. If you do purchase on a weekend then it will be shipped on the next business day.
Once your item has been shipped you will receive a confirmation email with your order details.
If you were purchasing an item to send it overseas yourself then please check the import restrictions for that country here: International Post Guide (Australia Post).
For international customers, please email us for a shipping quote or any other shipping questions.
Terms & Conditions
Return Policies
You have 7 days after you receive your items to return them to us for a full refund. We cannot accept returns after this time.
To be eligible for a return the items must be unused, with all packaging intact. Any tags must be left on. Apparel must not have been worn and/or washed. No refund or exchange can be offered if your item does not have the original packaging and the packaging isn’t damaged.
We are unable to refund you the postage costs for returns unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.
No refunds will be offered for freight costs where the goods are returned but are not deemed faulty. In this case, only the cost of the goods will be refunded.
Refunds will be made via the original payment method. Please keep items in a smoke free environment until returned.
For any defects or faulty items please email us at email Attach photos if possible. Please contact us as soon as you receive the item for assistance.
Souvenirs Direct is not responsible for the freight or customs costs in returning items, except where the goods are deemed faulty.
Privacy Policy
Here at Souvenirs Direct we take your privacy seriously.
What information we collect: We collect information so that we can complete your order from payment to shipping.
The use of personal information: Personal information is collected to enable you to shop with us and receive your purchase.
We use your personal information to: Receive payment for your purchase. Send invoices if required. Ship your purchase. Create an account for easy shopping in the future. When ordering or registering on our site you may be required to enter your name, email address, mailing address, phone number and payment information.
How do we protect your information: We work to protect the security of your information during your transaction via the use of the Secure Sockets Layer (SSL) software which encrypts information you input. Your payment information is not stored in this site. The payment gateway gives this sensitive information directly to the payment processor.
Your information will not be sold, exchanged, transferred, or given to any other party whatsoever, without your consent.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Retaining your data: We retain your information for no longer than is deemed necessary taking into account any legal obligations (eg tax reporting purposes).
Your consent: By using our site you consent to our website privacy policy.
Changes to our privacy policy: If we need to update or alter our privacy policy then those changes will be kept and be available to read here.
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