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Souvenirs Direct

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Hi! Here you will find things like our Terms & Conditions, Return Policy, Shipping Information and Privacy Policy. Of course we would love to hear from you too, so if you have any questions about any of our products or store locations feel free to reach out.
Shipping Policies

We ship from the Docklands, Victoria, Australia and Broadbeach, Queensland, Australia with Australia Post.

Shipping costs will vary depending on the size and weight of your purchase. This will be calculated at checkout before you confirm your purchase.

Orders placed from Eastern Australia capital city areas will arrive between 2-6 business days. Deliveries to Perth can take 5 – 10 business days. Orders for regional areas can take up to 4 -14 business days.

We offer an express option that can be selected at checkout for a greater cost. Express Post should take 1-2 days for Melbourne, Sydney and Brisbane. 1-4 days for Canberra, Hobart, Adelaide, Darwin, Perth and regional areas.

Your purchased will be shipped within 1-2 days of you completing your transaction. If you do purchase on a weekend then it will be shipped on the next business day.

Once your item has been shipped you will receive a confirmation email with your order details.

If you were purchasing an item to send it overseas yourself then please check the import restrictions for that country here: International Post Guide (Australia Post).

For international customers, please email us for a shipping quote or any other shipping questions.

Terms & Conditions
Welcome to Souvenirs Direct Pty Ltd Online store. The Terms and Conditions along with the Privacy, Returns and Shipping Policies, form an agreement by you the customer & Souvenirs Direct Pty Ltd regarding the use of this site.  Please read these policies before continuing your shopping experience.  Once you have agreed to our “Terms of Use” this is a legally binding agreement between you & Souvenirs Direct Pty Ltd.  By using this website you are deemed to have read & agreed to the following Terms & Conditions.
 
This site is created & controlled by Souvenirs Direct Pty Ltd in Melbourne Australia. As such the laws of Australia shall apply.  Souvenirs Direct Pty Ltd reserves the right to make changes to their Terms & Conditions within the boundaries of these laws.
 
Online shopping Platform
You agree and acknowledge that Souvenirs Direct Pty Ltd is an online shopping platform where you are able to purchase the products listed in our store subject to availability.
 
Payments
We only accept payments via PayPal or credit card; VISA or MASTERCARD. All goods remain the property of Souvenirs Direct Pty Ltd until full payment of the item & shipping costs are received.
 
Shipping
The address provided for shipping must be accurate to ensure your items are delivered. Souvenirs Direct Pty Ltd does not take responsibility for incorrect information provided that may cause your purchase not to reach its destination due to an incorrect address. For full Shipping Details please read the Shipping Policies section.
 
Cancellation & Refund
Please read our Returns Policy in full prior to purchasing.  We will only refund you if you change your mind within 7 days of receiving your items.  We will only refund you for the cost of the items but you must return them to us in their original packaging, unused and with their original tags at your own cost.  We will refund you once we receive the items back.  If you receive a product that is faulty, please photograph the item when you receive it and email us.  We will refund both the shipping and the product cost if the product is deemed faulty on arrival.
 
Product information
Product information and images are as descriptive as possible to give you a good understanding of the item you are looking at.  Some variations of colour and clarity may occur depending on your device.  If you would like any further information on an item you can email or message us and we will get back to you as soon as we can.
 
Personal Information Confidentiality
Your personal information is collected to enable you to shop with us and receive your purchase. By using our site you consent to our website Privacy Policy. Your information will never be sold, exchanged, transferred or given to any other party. mYour information is used purely to complete the transaction, maintain information if you wish to shop with us again and create an account. Please read our Privacy Policy in full.
Return Policies

You have 7 days after you receive your items to return them to us for a full refund. We cannot accept returns after this time.

To be eligible for a return the items must be unused, with all packaging intact. Any tags must be left on. Apparel must not have been worn and/or washed. No refund or exchange can be offered if your item does not have the original packaging and the packaging isn’t damaged.

We are unable to refund you the postage costs for returns unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.

No refunds will be offered for freight costs where the goods are returned but are not deemed faulty. In this case, only the cost of the goods will be refunded.

Refunds will be made via the original payment method. Please keep items in a smoke free environment until returned.

For any defects or faulty items please email us at email Attach photos if possible. Please contact us as soon as you receive the item for assistance.

Souvenirs Direct is not responsible for the freight or customs costs in returning items, except where the goods are deemed faulty.

Privacy Policy

Here at Souvenirs Direct we take your privacy seriously.

What information we collect: We collect information so that we can complete your order from payment to shipping.

The use of personal information: Personal information is collected to enable you to shop with us and receive your purchase.

We use your personal information to: Receive payment for your purchase. Send invoices if required. Ship your purchase. Create an account for easy shopping in the future. When ordering or registering on our site you may be required to enter your name, email address, mailing address, phone number and payment information.

How do we protect your information: We work to protect the security of your information during your transaction via the use of the Secure Sockets Layer (SSL) software which encrypts information you input. Your payment information is not stored in this site. The payment gateway gives this sensitive information directly to the payment processor.

Your information will not be sold, exchanged, transferred, or given to any other party whatsoever, without your consent.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Retaining your data: We retain your information for no longer than is deemed necessary taking into account any legal obligations (eg tax reporting purposes).

Your consent: By using our site you consent to our website privacy policy.

Changes to our privacy policy: If we need to update or alter our privacy policy then those changes will be kept and be available to read here.

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